Régulations internes


  1. Purpose and scope of application

The purpose of these regulations is to establish the rules of operation and use of the facilities of the Madinat Hotel, in accordance with the provisions of Decree-law 13/2020, of May 18, of Andalusia. In compliance and development of the aforementioned Decree-law, this hotel establishment has prepared the present Internal Regulations, which set the mandatory rules for users during their stay, hereinafter referred to as Customers. This Regulations are available to you, as a Customer, at all times, both in its Spanish and English versions, and can be consulted at the reception desk, as well as on our website.

  1. General provisions

Individuals who access this hotel establishment will be obliged to comply with these regulations, insofar as they do not contravene Law 13/2011, of December 23, on Tourism, Decree-law 13/2020, of May 18, on hotel establishments, and other applicable rules and provisions.


2.1 Access, Admission and Stay in the Establishment


This hotel establishment is for public use and is freely accessible, with no other restrictions than those derived from legal provisions and this regulation. Admission and stay in this establishment will only be denied for the following reasons: a) Lack of accommodation or facilities. b) Failure to comply with the admission requirements established in this regulation. c) Behaviors that may cause danger or nuisance to other individuals or users, or that may hinder the normal development of the activity. When the aforementioned circumstances occur, or when individuals incur one or more of the aforementioned restrictions, the responsible personnel of the establishment may request that they leave, after paying, if applicable, outstanding bills for services and consumptions.

If necessary, assistance may be requested from the security forces in accordance with the provisions of Article 36.4 of Law 13/2011, of December 23.

 It is expressly stated that access to the facilities, services, and accommodations of this hotel establishment will not be denied or restricted to individuals who wish to enter, on the basis of sex, disability, with or without a guide dog, religion, opinion, or any other personal or social circumstance.

2.2 Check-in and Admission Document

In accordance with article 10 of Decree-Law 13/2020 of May 18, the person or persons who wish to use the accommodation units, common facilities, and, where appropriate, the complementary services detailed in this Regulation must present their identification documents for admission and registration in the establishment's register, including contact information, which must be processed in accordance with data protection regulations.

This establishment will draw up an admission document which will include the name, classification, and registration code in the Registry of Tourism of Andalusia of the establishment, the identification of the accommodation unit, the number of people who will occupy it, the dates of arrival and departure, the meal plan, and, when the contract is signed between the user and the operating company, the total price of the contracted stay. In this case, the original document will be handed over as a contract. This admission document must be signed by the interested party to formalize their admission. At the time of admission, the user must be duly informed about the regime of their rights and obligations as a user, as well as the existence of internal regulations.

  1. Rules of coexistence and operation
    1. Rights and obligations of customers

Users may freely access the establishment and stay in it, with the limitations contained in the submission rules indicated in section 1 of this regulation. Customers have the right to receive truthful, complete, and prior information before contracting the services offered, to have their safety, privacy, regulation, which they expressly accept when they sign the admission document, as well as those dictated by the Management regarding safety, coexistence, and hygiene, for an appropriate use of the establishment. and tranquility ensured in said services, to correspond with the agreed conditions, to be given an invoice for the services contracted directly with the formalities required, and to be provided with complaint forms if they wish to make a complaint. Customers are obliged to comply with the rules contained in this.


Customers must prove their condition when required, respect the facilities and equipment of this establishment. The presentation of a claim does not exempt from the obligation to pay for the contracted services. Customers are obliged to comply with the hotel's schedules, and may be required to vacate in case of non-compliance. Customers must respect the rules of coexistence and appropriate behavior in the establishment, in accordance with the provisions of Decree-law 13/2020, of May 18th. Drug use, excessive alcohol consumption, illegal activities, or activities that may cause discomfort, noise, or disturbance to other guests are not allowed. In this sense, the hotel reserves the right to expel any customer who disturbs the tranquility and rest of others. Smoking is prohibited in all common areas and rooms of the hotel. Any damage caused to the hotel's facilities will be the responsibility of the customer and must be compensated. For any matter related to the hotel's operation, the customer may address the reception staff.

  1. Rights and obligations of the hotel


This establishment may request the assistance of law enforcement to evict from its premises clients who breach this regulation, who attempt to access or remain in them for a purpose other than the normal use of the hotel service, and also, if applicable, persons who are not registered as clients. Only registered persons are allowed to access the accommodation units. This establishment may request payment guarantees for the contracted services, in accordance with applicable regulations, and may charge the corresponding amount to the clients' account for damages or flaws caused to the facilities, furniture, and elements of the establishment due to negligence or misuse. This establishment gives maximum publicity to its prices and makes them available to clients at www.hotelmadinat.com.

Likewise, the establishment informs such clients, prior to their contracting, of the conditions of provision of the services and their prices, and undertakes to provide them with the highest quality services according to its category and under the contracted terms, to ensure that clients receive a correct treatment, to attend to and maintain the facilities and services in good condition, to provide complaint forms and to inform about their existence.

  1. Occupancy periods of accommodation units

The users of this establishment have the right to occupy the accommodation unit from 3 p.m. on the first day of the contracted period until 12 p.m. on the day specified as the departure date. By agreement between the parties, a different occupancy regime of the accommodation units may be agreed upon. The extension of occupancy of the accommodation unit for a period longer than that contracted will result in the obligation to pay for an additional day, and in the event that the user wishes to stay for more days than those contracted and specified in the admission document, there must always be an agreement between the parties.

  1. Prices, invoices, and information

The hotel establishment is not responsible for the price, nor for the use of tools, utensils, and other services, provided outside the hotel establishment, nor for the behavior of staff external to it, unless expressly stated in its conditions and rates. The billing of accommodation rates will be computed per day and according to the number of overnight stays. The minimum billing for accommodation will be the amount of one overnight stay, understood as finished at 12 p.m. the day after the entry date. Invoices will only be provided for accommodations and services contracted directly with the establishment and not for those services contracted through third parties.

  1. Use and enjoyment of facilities, equipment, and services
  2. Reception

At the reception, the necessary procedures for admitting people to the establishment will be carried out, and the cards to access the accommodations will be kept. The reception staff is responsible for maintaining a relationship with customers for all internal matters of the hotel establishment and for information and advice.

6.2. Safes

There is a safe installed in each accommodation for anyone who wishes to use it, free of charge. The establishment is not responsible for the loss of objects or valuables that are not deposited in these safes.

6.3. Cribs and extra beds

The establishment has cribs/extra beds, which must be requested in advance by customers and are subject to availability. There will be an additional cost per night for these services.

  1. List of complementary services provided by companies other than the operating entity

This establishment ensures that any company that provides complementary services in the hotel complies with all established prevention and hygiene measures and has the necessary authorizations to provide such services. Customers will be informed in detail of the conditions for providing these services. In this regard, the responsible company that provides room service and auxiliary services in the hotel's cafeteria and social lounge is SUPLÁ SL and meets all requirements for the provision of said service.

  1. Information to customers about facilities or services that involve some risk and about the security measures taken.

The hotel has signage that provides information to guests regarding facilities or services that involve some risk. In this regard, the hotel provides information through signs about care on terrace


terrace stairs, prohibition of elevator use to unaccompanied minors, and information about allergens in the breakfast and cafeteria service.


  1. Admission of animals and conditions for such admission

The admission of animals to the hotel facilities is not allowed, except for authorized exceptions by the management and guide dogs accompanying people with functional diversity. This measure is established for hygiene, safety, and convenience reasons for all guests. Any exception to this rule must be authorized by the hotel management, and specific conditions for the animal's admission will be established. In case of non-compliance with these conditions, the animal and its owner may be immediately asked to leave the hotel



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